Exchange and Returns (Money Back Guarantee)

You may return the items to us within 30 days for refund ("money back guarantee") If the products you receive have the quality problem. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal). Items must be in their original packaging, all the original boxes must be intact and must include, along with all packaging materials, all accessories provided by EastRising.

You must first contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without an RMA number will not be refunded.

Shipping back to EastRising is paid for by the customer including exporting tax and importing tax. We are in general unable to refund you postal fees and tax.

By default, the refund amount cannot exceed the original order amount paid to EastRising. EastRising is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by EastRising.